Customer Satisfaction Guarantee

We stand behind the quality and craftsmanship of our products and value your pet’s health! Each of our products is designed to ensure quality, and we maintain strict quality control and handling procedures to ensure the freshness and efficacy of our products. Our hope is that your pets will feel the love that goes into creating each of our products and experience a better quality of life because of our mission.

Our Satisfaction Guarantee Policy is Simple:

Our Return, Refund, Credit, and Exchange Policies apply to products purchased directly from Rocco & Roxie Supply Co., either from our website (roccoandroxie.com) or our Amazon Storefront (Rocco & Roxie Supply Co. on Amazon). Unfortunately, because we cannot control the actions of other retailers to ensure their compliance with our Quality Control and Handling Guidelines, we cannot extend our Satisfaction Guarantee Policy to purchases from other sellers or retailers who are not authorized to sell Rocco & Roxie Supply Co. Products.

If at any time during the first 60 days you are not completely satisfied or happy with your purchase, please contact Rocco & Roxie Supply Co. Customer Care and provide your original purchase receipt to receive a full refund, credit or exchange.

Our policy applies to all unaltered Rocco & Roxie Supply Co. products sold to retail consumers in the United States by an authorized Rocco & Roxie Supply Co. retailer and excludes sales by unauthorized sellers and promotional items not sold at retail.

How to return your qualifying Rocco & Roxie Supply Co. Product

Please contact our Consumer Services team. by going to www.roccoandroxie.com/pages/contact   If you are unable to access this website please call 1 (800) 933-9921 or email help@roccoandroxie.com for further assistance.

 

We stand behind the quality and craftsmanship of our products and value your pet’s health! Each of our products is designed to ensure quality, and we maintain strict quality control and handling procedures to ensure the freshness and efficacy of our products. Our hope is that your pets will feel the love that goes into creating each of our products and experience a better quality of life because of our mission.

Our Satisfaction Guarantee Policy is Simple:

Our Return, Refund, Credit, and Exchange Policies apply to products purchased directly from Rocco & Roxie Supply Co., either from our website (roccoandroxie.com) or our Amazon Storefront (Rocco & Roxie Supply Co. on Amazon). Unfortunately, because we cannot control the actions of other retailers to ensure their compliance with our Quality Control and Handling Guidelines, we cannot extend our Satisfaction Guarantee Policy to purchases from other sellers or retailers who are not authorized to sell Rocco & Roxie Supply Co. Products.

If at any time during the first 60 days you are not completely satisfied or happy with your purchase, please contact Rocco & Roxie Supply Co. Customer Care and provide your original purchase receipt to receive a full refund, credit or exchange.

Our policy applies to all unaltered Rocco & Roxie Supply Co. products sold to retail consumers in the United States by an authorized Rocco & Roxie Supply Co. retailer and excludes sales by unauthorized sellers and promotional items not sold at retail.

How to return your qualifying Rocco & Roxie Supply Co. Product

Please contact our Consumer Services team. by going to www.roccoandroxie.com/pages/contact  
If you are unable to access this website please call 1 (800) 933-9921 or email help@roccoandroxie.com for further assistance.