TILE

Many customers have had success using our product on tile and grout. You can spray or pour it on and leave it. Let it work its way down into the tile, as urine would, to get down and eliminate it.  

WOOD

Many customers have had success using our product on wood. You can spray or pour it on and leave it. Let it work its way down into the wood as urine would, to get down and eliminate it. It is water-based so you don't want to use too much and cause swelling.  

COUCH

Many customers have had great success using our product to clean couch cushions. If you can take the covers off of the cushions, let them soak in the washing machine for about 30 minutes with a cup of our product in the warm water and then wash as you normally would. Spray the cushions while the covers are off to get to any urine that may have gotten into the cushions. If you cannot take the covers off, just apply enough of our product to get down into the cushions where the urine may have gone. If the product comes in contact with the urine, it will eliminate it.

MATTRESS

Many customers have had success using our product on mattresses. You can spray or pour it on and leave it. If the product does come in contact with the urine, it will eliminate it.

LEATHER

Although our product is water-based and you usually don't want to use water on leather, many of our customers have had great success using our stain and odor eliminator on their leather couches and chairs. Spray enough to cover the trouble-spot and leave it for a couple of days. It probably won't take that long to dry. If the odor is still there, that means the urine has gone deep into the leather and you'll need to reapply. Be sure to apply enough to get deep enough to get to the urine.

CONCRETE

Our product will work on concrete but realize that there needs to be some kind of air exchange. In carpet, there is air exchange and it works fairly quickly. As you can imagine, concrete is somewhat porous but air exchange is minimal. So, apply the product soaking the area well and just leave it on. When it dries, check to see if the urine smell is gone. If not, apply again. Also, the product will work better at room temperature. If your spot is in a garage or outside, colder temps make it harder for it to work.

SILK/WOOL

Our Stain & Odor Eliminator is certified safe by the Carpet and Rug Institute as safe for all colorfast carpets. Additionally, it will not harm silk or wool. However, we always recommend testing for color fastness in a small inconspicuous (if possible) area before treating large areas.

We recommend that you don’t use our product in the carpet shampooer. It's better to pre-treat the problem areas, let it sit overnight if possible, then shampoo as normal. The key is for the product to come in contact with the urine and be given time to work. Using it in the shampooer puts it down and sucks it right back up. That doesn't allow it to go deep enough into the carpet (and pad), nor allow it the time it needs to break down and digest the urine crystals.

However, that being said, many of our customers have used our product in a carpet cleaner machine and have had good success. Put a couple of ounces of our product to every gallon or two of water in the machine.

There is a good explanation for the faint glow you see in your carpet. As you've noticed, the bright glow of the urine is not there. The biological ingredients in our product give off a false positive under the blacklight. That means that the beneficial bacteria, when active, will glow under the blacklight. As time goes by and the urine is consumed and the bacteria go dormant and they are vacuumed up, the glow will fade.

As for turning your house into a "bacterial heaven," people and pets are safe around the dormant bacteria even if you left them in your carpet. But as you vacuum, they are picked up out of the carpet. People and pets are also safe around the active bacteria so you don't need to worry about that either.

The Stain & Odor Eliminator has a shelf life of 18 months. However, if there was a crack in the bottle or something else that caused anything foreign to enter, the bacterial endospores do see minute airborne contaminants or trace water elements as “food” and can prematurely activate in the bottle before the intended application. This would render the product ineffective.

TILE

Many customers have had success using our product on tile and grout. You can spray or pour it on and leave it. Let it work its way down into the tile, as urine would, to get down and eliminate it.  

WOOD

Many customers have had success using our product on wood. You can spray or pour it on and leave it. Let it work its way down into the wood as urine would, to get down and eliminate it. It is water-based so you don't want to use too much and cause swelling.  

COUCH

Many customers have had great success using our product to clean couch cushions. If you can take the covers off of the cushions, let them soak in the washing machine for about 30 minutes with a cup of our product in the warm water and then wash as you normally would. Spray the cushions while the covers are off to get to any urine that may have gotten into the cushions. If you cannot take the covers off, just apply enough of our product to get down into the cushions where the urine may have gone. If the product comes in contact with the urine, it will eliminate it.

MATTRESS

Many customers have had success using our product on mattresses. You can spray or pour it on and leave it. If the product does come in contact with the urine, it will eliminate it.

LEATHER

Although our product is water-based and you usually don't want to use water on leather, many of our customers have had great success using our stain and odor eliminator on their leather couches and chairs. Spray enough to cover the trouble-spot and leave it for a couple of days. It probably won't take that long to dry. If the odor is still there, that means the urine has gone deep into the leather and you'll need to reapply. Be sure to apply enough to get deep enough to get to the urine.

CONCRETE

Our product will work on concrete but realize that there needs to be some kind of air exchange. In carpet, there is air exchange and it works fairly quickly. As you can imagine, concrete is somewhat porous but air exchange is minimal. So, apply the product soaking the area well and just leave it on. When it dries, check to see if the urine smell is gone. If not, apply again. Also, the product will work better at room temperature. If your spot is in a garage or outside, colder temps make it harder for it to work.

SILK/WOOL

Our Stain & Odor Eliminator is certified safe by the Carpet and Rug Institute as safe for all colorfast carpets. Additionally, it will not harm silk or wool. However, we always recommend testing for color fastness in a small inconspicuous (if possible) area before treating large areas.

We recommend that you don’t use our product in the carpet shampooer. It's better to pre-treat the problem areas, let it sit overnight if possible, then shampoo as normal. The key is for the product to come in contact with the urine and be given time to work. Using it in the shampooer puts it down and sucks it right back up. That doesn't allow it to go deep enough into the carpet (and pad), nor allow it the time it needs to break down and digest the urine crystals.

However, that being said, many of our customers have used our product in a carpet cleaner machine and have had good success. Put a couple of ounces of our product to every gallon or two of water in the machine.

There is a good explanation for the faint glow you see in your carpet. As you've noticed, the bright glow of the urine is not there. The biological ingredients in our product give off a false positive under the blacklight. That means that the beneficial bacteria, when active, will glow under the blacklight. As time goes by and the urine is consumed and the bacteria go dormant and they are vacuumed up, the glow will fade.

As for turning your house into a "bacterial heaven," people and pets are safe around the dormant bacteria even if you left them in your carpet. But as you vacuum, they are picked up out of the carpet. People and pets are also safe around the active bacteria so you don't need to worry about that either.

The Stain & Odor Eliminator has a shelf life of 18 months. However, if there was a crack in the bottle or something else that caused anything foreign to enter, the bacterial endospores do see minute airborne contaminants or trace water elements as “food” and can prematurely activate in the bottle before the intended application. This would render the product ineffective.

Our Professional Strength Oxy formula will remove your toughest set-in stains caused by urine, feces, vomit, blood, dirt, grass, juice, chocolate, coffee, tea, blueberries, tomato sauce, ink, red wine and much more.

Yes, all Rocco & Roxie products come with our 100% Happiness Guarantee. Our policy is, if you’re not happy, we’re not happy.

If you aren’t completely satisfied, give us a call at 800-933-9921 or send an e-mail to help@roccoandroxie.com.

Our Professional Strength Oxy formula will remove your toughest set-in stains caused by urine, feces, vomit, blood, dirt, grass, juice, chocolate, coffee, tea, blueberries, tomato sauce, ink, red wine and much more.

Yes, all Rocco & Roxie products come with our 100% Happiness Guarantee. Our policy is, if you’re not happy, we’re not happy.

If you aren’t completely satisfied, give us a call at 800-933-9921 or send an e-mail to help@roccoandroxie.com.

It's an essential oil based fragrance. In the overall formula, there is less than 0.1% of cinnamon oil, methyl salicylate (purified wintergreen oil), eucalyptus oil, citrus oil, citronella oil, and clove oil.

It's an essential oil based fragrance. In the overall formula, there is less than 0.1% of cinnamon oil, methyl salicylate (purified wintergreen oil), eucalyptus oil, citrus oil, citronella oil, and clove oil.

The shelf life is 18 months. The expiration date is on the top right corner of the back of the bag.

The shelf life is 18 months. The expiration date is on the top right corner of the back of the bag.

We have done quite a bit of research on the issue of garlic in our treats. We have found sources that say garlic is not good for dogs. Others say garlic is not harmful, and in fact some veterinarians promote the health benefits of garlic for dogs. It is common thought that a tiny amount of garlic is not harmful or helpful.

The spice blend that goes into our jerky sticks is very small and the amount of garlic that goes into the spice blend is a very small part of it. So for each beef, chicken, or turkey stick treat, there is a minuscule amount of garlic. This amount of garlic is so small that it could not be considered a health risk or health benefit, for that matter.

We have pets that have been eating our dog treats for years with no adverse effects. We also have customers who have told us of their pets who are very sensitive to certain foods and treats who have had no problems when given our Rocco & Roxie Jerky Sticks.

Here are some interesting links to information about garlic for dogs:

http://www.dogfoodadvisor.com/red-flag-ingredients/dog-food-garlic/

http://www.dogsnaturallymagazine.com/garlic-for-dogs-poison-or-medicine/

We also have a Liver Treat that is 100% liver that is very popular. We are also developing new treats that will be "organic."

Here is some more info about garlic for dogs.

"Garlic (Allium sativum) is considered to be less toxic and safe for dogs than onion when used in moderation. Allicin and ajoene, pharmacologically active agents in garlic, are potent cardiac and smooth muscle relaxants, vasodilators, and hypotensive agents (Malik and Siddiqui, 1981; Mayeux et al., 1988; Martin et al., 1992). Lee et al. (2000) studied whether dogs given garlic extract developed hemolytic anemia. Garlic extract was administered intragastrically (1.25 ml/kg of b.wt. (5 g of whole garlic/kg) once a day for 7 days). Compared with initial values, erythrocyte count, haematocrit and hemoglobin concentration decreased to a minimum value on days 9 to 11. Heinz body formation, an increase in erythrocyte-reduced glutathione concentration, and eccentrocytes were also detected, however, no dog developed hemolytic anemia. Eccentrocytosis appears to be a major diagnostic feature of garlic-induced hemolysis in dogs (Lee et al., 2000; Yamato et al.,2005)."

Here's the link to the website for the whole article: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2984110/

Since our Rocco & Roxie Jerky Treats are almost 100% beef, chicken, or turkey with a few spices added, I found this pH information on the FDA website. Here's the link that gives the pH of many types of foods, including meat: http://www.fda.gov/Food/FoodborneIllnessContaminants/CausesOfIllnessBadBugBook/ucm122561.htm

By the way, our Rocco & Roxie Liver Treat is 100% liver, no spices added.

Sounds like food safety is very important to you for your pets, as it is for us. We evaluate every ingredient in our products very closely and make sure it's something we're comfortable serving our own pets. That's why we're so proud of our Jerky Treats, made locally in the USA. The sodium nitrite is a naturally-occurring mineral that is used to prevent any possibility of botulism or food-borne illness in meat. It's included in trace amounts for safety. In fact, almost every jerky for humans has it in there, too. Many other popular dog treats contain extra, unnecessary oils, fats, and fillers. We pride ourselves on the very short list of ingredients in our treats -- the first and main one being American-raised beef. What many people aren't totally aware of is that sodium nitrite is naturally found in so many of the foods we eat, including most vegetables because it's an element of soil. Here's an informative article about it that you may find interesting, and it may make you less concerned about nitrites.  

http://culinaryarts.about.com/od/seasoningflavoring/a/nitrates.htm

May we suggest our liver treats? They are 100% beef liver that is thinly sliced and also slow-smoked. No other ingredients.

Each jerky stick is roughly 55 kcal.

Soothe:
Purified water, gentle surfactant blend (with coconut-based cleanser), opacifier, glycerin, Shea Butter, Chamomile, Rosemary, Oat Extract, Aloe Vera Extract, Almond Butter, Olive Oil, Mango Fragrance

Calm:
Purified water, gentle surfactant blend (with coconut-based cleanser), opacifier, glycerin, Aloe Vera Extract, Chamomile, Rosemary, Honey Extract Fragrance

Shine:
Purified water, gentle surfactant blend (with coconut-based cleanser), opacifier, glycerin, Vitamin A, Geranium, Chamomile, Peppermint Fragrance, Argan Oil

All of our formulas are in a neutral pH range from 6-7.5

I went to our chemist with this question and here's the answer:
"Our shampoo formulas contain mild surfactants (soaps) which cleanse the dog's skin and fur so I would not recommend bathing the dog until 48hrs after application of the topical flea medication. As long as that time has passed, there will be no changes in efficacy of the flea medication since they absorb fairly quickly into the dog's system."

Soothe:
Purified water, gentle surfactant blend (with coconut-based cleanser), opacifier, glycerin, Shea Butter, Chamomile, Rosemary, Oat Extract, Aloe Vera Extract, Almond Butter, Olive Oil, Mango Fragrance

Calm:
Purified water, gentle surfactant blend (with coconut-based cleanser), opacifier, glycerin, Aloe Vera Extract, Chamomile, Rosemary, Honey Extract Fragrance

Shine:
Purified water, gentle surfactant blend (with coconut-based cleanser), opacifier, glycerin, Vitamin A, Geranium, Chamomile, Peppermint Fragrance, Argan Oil

All of our formulas are in a neutral pH range from 6-7.5

I went to our chemist with this question and here's the answer: "Our shampoo formulas contain mild surfactants (soaps) which cleanse the dog's skin and fur so I would not recommend bathing the dog until 48hrs after application of the topical flea medication. As long as that time has passed, there will be no changes in efficacy of the flea medication since they absorb fairly quickly into the dog's system."

It is recommended to hand wash these plush toys and let them air dry. But we have been told by customers that they machined washed these toys with no problems.

It is recommended to hand wash these plush toys and let them air dry. But we have been told by customers that they machined washed these toys with no problems.

Tiny: 12” x 12"
Small: 15” x 15
Medium: 18” x 18”
Large: 21” x 21”

* Bandanas are handmade so the sizes are approximate.

If desired, you can double the recommended dose for the first 4-6 weeks then continue with the recommended dose thereafter. During times of increased activity, like a hike or running, you can double the recommended dose for your dogs weight.

Each chew contains 450 mg of glucosamine.

No, our Hip & Joint Supplement doesn't contain yeast.

There is no ingredient in our formula that is toxic in high doses. However, if your dog ate the entire jar, there is a chance he could experience diarrhea.

If desired, you can double the recommended dose for the first 4-6 weeks then continue with the recommended dose thereafter. During times of increased activity, like a hike or running, you can double the recommended dose for your dogs weight.

Each chew contains 450 mg of glucosamine.

No, our Hip & Joint Supplement doesn't contain yeast.

There is no ingredient in our formula that is toxic in high doses. However, if your dog ate the entire jar, there is a chance he could experience diarrhea.

- Irritating to eyes: Flush eyes with copious amounts of clean water, holding lids open. If irritation persists, consult a physician.

- Irritating to respiratory system: If irritation occurs, move to fresh air

- Irritating to skin: Prolonged or repeated contact can irritate skin. Wash with soap and water.

- If Ingested: Drink water or milk. Consult a physician.

- pH: 7-9

- Degradability: Biodegradable

- Irritating to eyes: In case of contact with eyes, rinse immediately with plenty of water and seek medical advice.

- Irritating to skin: Skin contact may produce a temporary bleaching effect. Wash with soap and water.

- If Ingested: Drink water or milk. Consult a physician.

- pH: 5 - 7

- Degradability: Biodegradable

- Irritating to eyes: Flush eyes with copious amounts of clean water, holding lids open. If irritation persists, consult a physician.

- Irritating to respiratory system: If irritation occurs, move to fresh air

- Irritating to skin: Prolonged or repeated contact can irritate skin. Wash with soap and water.

- If Ingested: Drink water or milk. Consult a physician.

- pH: 7-9

- Degradability: Biodegradable

- Irritating to eyes: In case of contact with eyes, rinse immediately with plenty of water and seek medical advice.

- Irritating to skin: Skin contact may produce a temporary bleaching effect. Wash with soap and water.

- If Ingested: Drink water or milk. Consult a physician.

- pH: 5 - 7

- Degradability: Biodegradable