FREQUENTLY ASKED QUESTIONS

Stain & Odor Eliminator

Stain & Odor Eliminator
How Do I Use the Stain & Odor Eliminator?
Step 1: Remove as much of the mess as possible with paper towels or an absorbent cotton towel.
Step 2: Pour 4-6 ounces of warm water on the area. Use a carpet or upholstery cleaner to extract the water. Repeat a couple of times to dilute and remove the stain.
Step 3: Apply Stain & Odor Eliminator, ensuring the area is fully wet.
Step 4: Let it sit for 10 minutes, or overnight for older spots.
Step 5: Extract or absorb excess product with a cleaning machine and let air dry. Tip: Place a dry towel with weight on top to help absorb liquid as it dries.
Step 6: Once dry, vacuum and check the area. If odor persists, repeat the steps.
What Surfaces Can I Use it On?
Our Stain & Odor Eliminator works on all surfaces. Below are the instructions for each one:
TILE - Spray or pour on tile and grout, then leave it to work its way down and eliminate the stain.
WOOD - Spray or pour on wood, letting it absorb. Use sparingly to avoid swelling, as it's water-based.
COUCH - For removable covers, soak them in the washing machine with a cup of our product. For non-removable cushions, apply the product directly to the affected area.
MATTRESS - Spray or pour on the mattress and leave it to work.
LEATHER - Spray the spot and let it sit for a few days. If odor persists, reapply to reach deeper layers.
CONCRETE - Soak the area with our product, leave it to dry, and reapply if the odor remains. Works best at room temperature.
SILK/WOOL - Test for colorfastness before using. Our formula is safe for silk and wool.
TURF - Rinse the area, then spray or pour our product and leave it to eliminate odors. Regular use may be needed for frequent pet visits.
Can I Use it in a Carpet Cleaner or Carpet Steam Cleaner?
We don’t recommend using our product in a steam cleaner, as the high heat can deactivate the biological ingredients, making it ineffective. Instead, pre-treat the affected areas with our product, allowing it to sit overnight if possible. Then, steam clean as usual a day or two later. The key is allowing the product to contact the urine and have time to work. For older stains, spray on the product and let it sit for a couple of days to get down deep and break down the urine.
Can I Use it in the Washing Machine?
Yes, you can use our product in the laundry for clothes and bedding. Use about a cup of our product and pre-soak for about 30 minutes in warm water, then wash as usual.

Jerky Sticks Dog Treats

Jerky Sticks Dog Treats
How Many Calories Are in Each Jerky Stick?
Each Jerky Stick has roughly 55kcal.
What is the Shelf Life of the Jerky Stick?
The shelf life is 18 months. You can find the expiration date on the top right corner of the back of the bag!
Is it Bad if I Let Jerky Sticks Dry Out?
Nope! They’re still safe for your dog, but they might just be a little tougher than usual.
Are They Made in the USA?
You betcha! Our Jerky Sticks are made in the USA with 100% USA ingredients.

Litter Box Odor Eliminator

Litter Box Odor Eliminator
How do I Use the Litter Box Odor Eliminator?
For use in litter boxes: Open the flip-top, hold the bottle over the litter, and shake to evenly dispense granules across the entire box. It shouldn’t take much to get rid of the smell, but you can add as much as you want, as often as you need, to keep the litter box odor away.
What is the Fragrance?
It's an essential oil-based fragrance. In the overall formula, there is less than 0.1% of cinnamon oil, methyl salicylate (purified wintergreen oil), eucalyptus oil, citrus oil, citronella oil, and clove oil.
Will This Work With Flushable Litter?
Yes, our Litter Box Odor Eliminator can be flushed down the toilet.
What other ways can I use the Litter Box Odor Eliminator?
Don’t have a cat? No problem. To knock back the smell in your garbage can, diaper pail, or anywhere else, just sprinkle a little Litter Box Odor Eliminator in the container as needed.

Extreme Stain & Odor Eliminator

Extreme Stain & Odor Eliminator
How Do I Use the Extreme Stain & Odor Eliminator?
Step 1: Remove as much of the mess as possible with paper towels or an absorbent cotton towel.
Step 2: Pour 4-6 ounces of warm water on the area. Use a carpet or upholstery cleaner to extract the water. Repeat a couple of times to dilute and remove the stain.
Step 3: Apply the Extreme Stain & Odor Eliminator, ensuring the area is fully wet.
Step 4: Let it sit for 10 minutes, or overnight for older spots.
Step 5: Extract or absorb excess product with a cleaning machine and let air dry. Tip: Place a dry towel with weight on top to help absorb liquid as it dries.
Step 6: Once dry, vacuum and check the area. If odor persists, repeat the steps.
What Surfaces Can I Use it On?
Our Extreme Stain & Odor Eliminator works on all surfaces. Below are the instructions for each one:
TILE - Spray or pour on tile and grout, then leave it to work its way down and eliminate the stain.
WOOD - Spray or pour on wood, letting it absorb. Use sparingly to avoid swelling, as it's water-based.
COUCH - For removable covers, soak them in the washing machine with a cup of our product. For non-removable cushions, apply the product directly to the affected area.
MATTRESS - Spray or pour on the mattress and leave it to work
LEATHER - Spray the spot and let it sit for a few days. If odor persists, reapply to reach deeper layers.
CONCRETE - Soak the area with our product, leave it to dry, and reapply if the odor remains. Works best at room temperature.
SILK/WOOL - Test for colorfastness before using. Our formula is safe for silk and wool.
TURF - Rinse the area, then spray or pour our product and leave it to eliminate odors. Regular use may be needed for frequent pet visits.
Can I Use it in a Carpet Cleaner or Carpet Steam Cleaner?
We don't recommend using our product in a steam cleaner, as the high heat can deactivate the biological ingredients, making it ineffective. Instead, pre-treat the affected areas with our product, allowing it to sit overnight if possible. Then, steam clean as usual a day or two later. The key is allowing the product to contact the urine and have time to work. For older stains, spray on the product and let it sit for a couple of days to get down deep and break down the urine.
Can I Use it in the Washing Machine?
Yes, you can use our product in the laundry for clothes and bedding. Use about a cup of our product and pre-soak for about 30 minutes in warm water, then wash as usual.

Oxy Stain Remover

Oxy Stain Remover
How do I Use the Oxy Stain Remover?
For Hard Surfaces:
1. Open sprayer tip and completely spray area to be cleaned.
2. Wipe with a clean cloth or paper towel to remove excess.
3. For heavy build-up agitate stained surface with a brush.
For Fabric and Carpet:
1. Open sprayer tip and spray spot.
2. Allow to settle into the stain for a few minutes.
3. For best results, agitate and blot the spot with a clean, white towel.
What Stains Can I Use it On?
Our Oxy Stain Remover will work on pretty much any stain! This professional-strength formula will remove your toughest set-in stains caused by urine, feces, vomit, blood, dirt, grass, juice, chocolate, coffee, tea, blueberries, tomato sauce, ink, red wine and much more.
What Surfaces Can I Use it On?
Our Oxy Stain Remover is chlorine-free, color-safe, and certified safe for use on all carpet types. We've earned the Seal of Approval from the trusted Carpet and Rug Institute (CRI). It's free from bleaching agents, making it safe for all materials. As always, it's a good idea to spot test a small area first.
Does it Work on Old Stains?
Sure thing! For old stains, spray the product on the troubled area and leave it until it dries. Wipe or rinse with water if needed.
Safety Information
-Irritating to eyes: In case of contact with eyes, rinse immediately with plenty of water and seek medical advice.
-Irritating to skin: Skin contact may produce a temporary bleaching effect. Wash with soap and water.
-If Ingested: Drink water or milk. Consult a physician.
pH: 5 - 7
-Degradability: Biodegradable

Soothe Oatmeal Shampoo

Soothe Oatmeal Shampoo
What are the ingredients?
Purified water, gentle surfactant blend (with coconut-based cleanser), opacifier, glycerin, Shea Butter, Chamomile, Rosemary, Oat Extract, Aloe Vera Extract, Almond Butter, Olive Oil, Mango Fragrance
Are the shampoos tear free?
All shampoo should be avoided in the eye area however the Calm Shampoo has a more mild gentle surfactant system to help reduce eye irritation
Will it make a topical flea medication less effective?
I went to our chemist with this question and here's the answer: Our shampoo formulas contain mild surfactants (soaps) which cleanse the dog's skin and fur so I would not recommend bathing the dog until 48hrs after application of the topical flea medication. As long as that time has passed, there will be no changes in efficacy of the flea medication since they absorb fairly quickly into the dog's system.
What is the pH of the shampoos?
All of our formulas are in a neutral pH range from 6-7.5

Rocco & Roxie® Hip & Joint Dog Chew, 90 Count

Rocco & Roxie® Hip & Joint Dog Chew, 90 Count
What Are the Active Ingredients?
Glucosamine HSL, MSM, Fish Oil, Chondroitin Sulfate, Balanced Kollagen (Egg shell membrane), Ascorbic Acid (Vitamin C), Tart Cherry, Curcumin (Turmeric root extract 95% curcuminoids), Vitamin E (d-alpha Tocopherol acetate), BioPerine®
How Many Calories Are in a Hip & Joint Soft Chew?
There are roughly 16 kcal per Hip and Joint chew.
Is There Any Chicken or Chicken Byproducts in the Soft Chew?
Nope! Our Hip & Joint Supplement contains no chicken or chicken byproducts.
What Would Happen if My Dog Ate the Whole Jar?
There is no ingredient in our formula that is toxic in high doses. However, if your dog ate the entire jar, there is a chance he could experience diarrhea

Rocco & Roxie® 8-in-1 Supplements, 90 Count

Rocco & Roxie® 8-in-1 Supplements, 90 Count
What Are the Active Ingredients?
Green-Lipped Mussel, Fish Oil Tart Cherry, Curcumin, BioPerine®, Glucosamine HCL, MSM, Organic Chicory Root, Tynagen®, Chondroitin, Taurine, Vitamin C, Manganese, Zinc, Hyaluronic Acid, Biotin
Is There Any Chicken or Chicken Byproducts in the Soft Chew?
Nope! Our 8 in 1 Supplement contains no chicken or chicken byproducts.
What Would Happen if My Dog Ate the Whole Jar?
There is no ingredient in our formula that is toxic in high doses. However, if your dog ate the entire jar, there is a chance he could experience diarrhea.

Allergy Support for Cats

Allergy Support for Cats
What Are the Active Ingredients?
Sporevia™, Wellmune®, Tynagen™, Tart Cherry, Fish Oil, Organic Echinacea, Organic Chicory Root, Dandelion Root
What Would Happen if My Cat Ate the Whole Bag?
There is no ingredient in our formula that is toxic in high doses. However, if your cat ate the entire bag, there is a chance he could experience diarrhea.

Cat Probiotic Health Supplement

Cat Probiotic Health Supplement
What Are the Active Ingredients?
Sporevia™, Microbuild®, Tynagen™, Yea-Sacc® OA, Ginger Root, Chicory Root
What Would Happen if My Cat Ate the Whole Bag?
There is no ingredient in our formula that is toxic in high doses. However, if your cat ate the entire bag, there is a chance he could experience diarrhea.

Cat Urinary Tract Health Supplement

Cat Urinary Tract Health Supplement
What Are the Active Ingredients?
Cranberry Extract, D-Mannose, Tart Cherry, Organic Marshmallow Root, Dandelion Root, Fish Oil, Organic Echinacea Root
What Would Happen if My Cat Ate the Whole Bag?
There is no ingredient in our formula that is toxic in high doses. However, if your cat ate the entire bag, there is a chance he could experience diarrhea.

Rocco & Roxie® Lawn Saver Supplement, 90 Count

Rocco & Roxie® Lawn Saver Supplement, 90 Count
What Are the Active Ingredients?
DL-Methionine, D-Mannose, Organic Marshmallow Root, Tart Cherry, Digestive Enzymes & Probiotics, Licorice Root, Astragalus, Brewers Dried Yeast, Apple Cider Vinegar, Yucca Schidigera
Is There Any Chicken or Chicken Byproducts in the Soft Chew?
Nope! Our Lawn Saver Supplement contains no chicken or chicken byproducts.
What Would Happen if My Dog Ate the Whole Jar?
There is no ingredient in our formula that is toxic in high doses. However, if your cat ate the entire bag, there is a chance he could experience diarrhea.

Rocco & Roxie® Calming Cat Chew

Rocco & Roxie® Calming Cat Chew
What Are the Active Ingredients?
GABA, Organic Ashwagandha, Melatonin, Valerian Root, L-Tryptophan, Thiamine, L-Theanine
What Would Happen if My Cat Ate the Whole Bag?
There is no ingredient in our formula that is toxic in high doses. However, if your cat ate the entire bag, there is a chance he could experience diarrhea.