Tips and Instructions

The biggest problem pet owners face today is effectively removing all the pet urine from carpeting. Rocco & Roxie 3-in-1 formula uses both bacteria and enzymes. Enzymes only break up the urine...they do not consume the urine!

The theory behind a bacteria based product is very technical, but really quite simple. Bacteria are living microorganisms. Like any living thing, they must have food in order to live. When applied to the carpeting, the bacteria will create enzymes to break down the urine into tiny pieces in order for the bacteria to digest the food. They will eat the urine to survive. Once the food source is gone, the bacteria will die. No more urine, no more bacteria and no more odor! NOTE: The bacteria must come in contact with the urine to be effective.  

Our main objective is to physically remove as much of the urine as possible, before treating the area with any chemical products.   

Here is a tip to use less Rocco & Roxie, first use water. Water will dilute the concentrated urine and help carry the urine out of the carpeting. Using water to dilute the urine allows you to use less enzyme product.

A very important tool in the urine removal process is a liquid suction device, such as a portable extraction machine or a wet/dry vacuum. If you do not have a machine, you can manually remove most of the water by using highly absorbent cotton towels or paper towels.

To effectively remove any remaining urine residue, use Rocco & Roxie Stain and Odor Eliminator.

Fresh Urine

Step 1: 
Remove as much of the concentrated pet urine as possible by using paper towels or a highly absorbent cotton towel.

Step 2:
Pour 4-6 ounces of fresh, warm WATER on the accident area. Extract or absorb this water from the carpeting. DO THIS STEP 2-3 MORE TIMES. Remember, we are trying to dilute and remove as much of the urine as possible. The more urine we are able to remove through dilution and extraction, the better chance our bacteria will have in digesting the remaining urine residue.

Step 3:
Apply Rocco & Roxie bacteria product to the area. Make sure you use enough product to wet the entire area.

Step 4:
Allow bacteria to sit for an hour or two, or longer.

Step 5:
Extract or absorb as much of the bacteria product as possible and allow to air dry. Helpful Hint: Cover area with a dry towel and place a weight on top of the towel. The liquid will wick into the towel as it dries.

Step 6:
Once dried, vacuum and inspect treated area. Odor should be gone. If not, repeat procedure.

NOTE: For older urine stains and odors, follow steps 3-6. The above procedure is also effective for removing vomit!

To use less of the Stain & Odor Eliminator, first use water. Water will dilute the concentrated urine and help carry the urine out of the carpeting. Using water to dilute the urine allows you to use less enzyme product.

Stains come in all shapes and sizes - and you don’t always know exactly when they happen. Rocco & Roxie Stain & Odor Eliminator goes to work no matter when the stain happened. In order for our product to be most effective it must come into full contact with the material it will help eliminate. Sometimes simply spraying the stain until it is saturated will be all that’s needed to completely eliminate the stain and the odor. If the stain has dried, set it, or was deep into carpet or upholstery, you may need to pour our product over the spot to ensure that it reaches the depth of the soiled material.

The amount of time that is needed to completely eliminate a stain and/or odor is dependent on several factors like the type of stain, how long the stain has been there, the type of material that is soiled, and how deep the stain went. As a general rule the longer you can let our product sit on the soiled area, the better the result. No less than 1 hour is recommended for small stains treated quickly after they happen. For stains that are set in, dried up, or very deep - you may let our product sit for several hours or, in some cases, overnight.

If the stain or odor is not eliminated after the first application, the product may not have gotten in contact with all of the urine. Re-apply the soiled area and let it sit for longer, or apply more product to ensure it has come into full contact with all of the urine.

Our product has been proven safe and effective on many hardwood floors. There is nothing in it that would stain or change the coloring of the wood. However, please keep a few things in mind: because our product is water based, you should be careful how much product you apply and how long you let it sit on your hardwood flooring. Water, when applied excessively, can cause swelling and (in extreme cases) warping in wood. We have had many extremely satisfied customers use this on their hardwood floors with no problems and complete elimination of the odor problem.

Our Stain & Odor Eliminator can be used as a pre-treatment on soiled laundry items. The product will be most effective when it can sit on the soiled area long enough to eliminate the cause of the stain and the odor. For non-pet stains, try Rocco & Roxie Oxy Stain Remover.

Directions:Apply the product to the soiled area and let it sit for about 30 minutes, then wash as usual.

We make our Jerky Sticks with score lines on each stick so that you can choose how much you give to your dog. You can tear them into bite size pieces that are great for training, or you can give them a whole stick. They are soft treats and are made to tear easily, although some customers prefer to cut them with scissors or chop them with a knife on a cutting board.

Every bag of Jerky Sticks we sell has the expiration date printed on the back of the bag, in the top right corner. We make these delicious treats in small batches and strive to package them well to maintain their one year shelf life. To ensure your treats stay fresh, remember to use the resealable top to close them each time you get a treat for your furry friend.

Our Jerky Sticks are non-greasy and will not make your hands oily when handling. You don't have to worry about getting your hands messy or stinky when you give your dog a treat. You can even put them in your pocket for later.

Protein 35% min

Fat 12% min

Fiber 1% max

Moisture 28% max

Your flashlight has high-quality batteries preloaded, but you’ll need to remove you plastic piece that keeps them fully charged during shipping. Simply unscrew the tip of the flashlight handle and pull out the thin plastic disk that separates the battery pack’s connectivity point from its casing.

Ultraviolet light works best in low or no light. Darken the room, or better yet, use it at night with all the lights off.

Hold the flashlight within 3 feet of the surface to get the brightest illumination of stains.

We recommend pairing this with Rocco & Roxie’s Professional Strength Stain & odor Eliminator to remove the pet (and human!) stain and odors in your home.

It is also helpful to vacuum the area to be inspected thoroughly before searching for stains.

Our tags are cleaned best with a microfiber towel. You can dampen part of the towel with water and wipe the tag to remove dirt/dust then use the dry side of the towel to dry and gently polish the tag to make it look its best.

All our dog tags come with a sturdy ring to attach them to your dogs collar. Just like a ring you have used to hold keys together, one side of the ring must be lifted and spun around the d-ring on the dog collar until the tag is fully connected. This ring is super strong and you may find it easier to attach if you take your dogs collar off while adding his new dog tag.

1. Get the right shampoo for your dog’s skin type.

2. Brush your dog before the bath. It helps to get out mats before the water sets them in.

3. Block the drain so the dog hair won't clog it.

4. Fill bathtub before you bring the dog in. The sound of the water may make your dog nervous.5. Make bath time a positive thing. Give your pet a treat when they get in the bathtub.

Our Oxy Stain Remover can be sprayed or poured depending on the stain. For existing stains or stains that are deep in carpet, upholstery or clothing it may be necessary to pour product directly onto stain to increase effectiveness. For stains that are treated quickly after they happen or stains that are not deep into carpet, upholstery, or clothing, a good spraying of the soiled area will often be all you need. Our sprayer tip has a stream setting and a spray setting. So if you need to apply heavily and get the product deeper into carpet or upholstery, you can use the stream setting. The spray setting will be sufficient for most stains that are not set or deep into carpet/upholstery.

Depending on the type of stain being removed, you may need to let the product sit longer than usual. For stains treated soon after they happen, you can wipe, blot, or wash the soiled area right after you apply the product. For set in or existing stains you can leave the product on for about 5 minutes before wiping, blotting or washing.Text

Our Oxy Stain Remover works fantastic when used as a pre-spray on stains and soiled areas before using a carpet cleaning machine. To do this, go around and spray stains liberally and allow product to work on stains for at least 5 minutes before going over carpet with a carpet cleaning machine of your choice. For set in or stubborn stains, use a soft bristle brush or a cleaning cloth and agitate the stain before using carpet machine.

If the stain is not eliminated after the first application, the product may not have gotten deep enough into the stain. Re-apply the soiled area and let it sit for longer or apply more product to ensure it has come into full contact with the stain.

For use on laundry stains, spray the stained area thoroughly and allow to sit for 3-5 minutes before placing in washing machine. For set-in and stubborn stains, agitation will help remove the stain.

Did you know that liver is a nutrient dense superfood? In fact, it has been called nature's multivitamin by some food experts. Our Liver Treats are made from just one ingredient - 100% USA beef liver. Not only are these treats nutrient dense but they are delicious for your dog. We know because Rocco and his friends love them. So the next time you give a piece to your best friend, you can know they’re getting something healthy and delicious.

Our Liver Treats have score lines on them that help when breaking them into smaller pieces for your dog. To break, take a piece in both hands and bend it at one of the score lines to break to desired size.

While your dog might want to eat the whole bag in one sitting, it’s best to give them a little bit at a time. Liver can make some dogs a little gassy or, in rare cases, get diarrhea if they eat too much in one sitting. So, give them a little bit at a time until you know how much they can handle.

Our Liver Treats are slow smoked like our Jerky Sticks. The way our Liver Treats are dried, make them very dry and crunchy. We do not recommend these treats to puppies or older dogs who have sensitive teeth.

Introduce your dog to the product, so they can associate the taste of the product with the smell of the product. Spray a paper towel with No Chew so that it is saturated. Let your dog smell the towel, and then touch the wet towel to it’s tongue. It will be slightly unpleasant for them but they should now associate the smell of the product, with the taste of the product. This should discourage them from picking up things they know will taste bad.

No Chew can be reapplied as often as needed to discourage chewing. If one application does not deter your pet, multiple applications may be necessary.

Our Rubber Toys are tough and can be easily cleaned after a rough day of play. Feel free to use a soft sponge and a dab of dish detergent in the sink to hand wash. Or, you can simply place it in your dishwasher (top rack only) on the gentle cycle with cool dry settings. If you’re on the go and have some baby wipes handy, you can use those too and simply wipe the toy down until it’s clean.

Our rubber toys are made from a super tough and super safe material. They are free of BPA & Phthalates. We’ve made them strong, knowing that they will be put to the test by many aggressive chewers. We believe they are the strongest rubber toy on the market, although, nothing can hold up to every dog in the world. Some dogs are chewers and use their back teeth to chew on things, and some dogs are pickers - that try to rip things apart with their front teeth. Our ball will stand up to any chewer, but some pickers are able to rip it apart from the hole. Regardless of where your dog stands on the chewing scale, we guarantee our product to last. If you are not satisfied with your ball or it fails to hold up to your pup, please feel free to send us an e-mail anytime or call us M-F 9-6 MST and we will make it right.

All of our bandanas are machine washable. You should line dry or tumble dry on low heat. You can iron if desired on a low heat setting.

Fold the bandana so the corner with the tag is touching it’s opposite corner. Then, you can roll the top and much as you’d like to make it fit your dogs neck and style. Finally, tie it in the front or the back of the dogs neck and show off your best friend’s new style.